FAQ

• Q Our Services

  • Direct factory

  • OEM service-manufacture under your own brand and package

  • Best quality guarantee

  • Complete export management

  • Using cheap and fast shipping to your doors

  • Supply marketing strategy accord to your market

  
  

• Q Packing & Shipping

  Packaging: Our own design or OEM

  Shipping: Support Sea Freight

  Lead Time: Within 15 days or according to the order

  
  

• Q What is your MOQ?

  1000pcs for our brand packaging, OEM packaging MOQ negotiable.
  

  
  

• Q Are you a factory or trading company?

  Our pet food company has own factory of 200 acres, 50,000 square meters of factory areas.

  
  

• Q How can I get some samples?

  We can offer free samples of our pet goods if you can bear the shipping cost for samples. You could place the sample order on Alibaba or pay the shipping cost via Paypal or T/T.

  
  

• Q How does your factory do regarding quality control?

  We have a professional R & D team and strategic cooperation with the first-class college of animal nutrition and feed science for our pet food and natural pet supply; with a Multi-functional physical and chemical testing laboratory and microbiology testing laboratory, so we can guarantee for our quality inspection.

  
  

• Q When will you make the delivery?

  For initial order, 20 days after the order to products for our brand packaging, and add one week for sample to confirm the date. For replenishment orders, 15 days after contract date.

  
  

• Q What's your payment condition?

  30% T/T after contract day, 70% T/T before delivery. Documents released against 100% payment.
  

  
  

• Q Do you provide OEM service?

  OEM & ODM is available,tell us your idea and we help you to make it happen. Our pet products including dogs, cats, fish, reptile and pet bird supplies wholesale.

• Q Could you ship the goods to Amazon warehouse?

  Yes, we have a logistics department with rich shipping experience, to deliver the goods to your Amazon warehouse.